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PiotrW's avatar
PiotrW
Explorer | Level 3
5 years ago
Solved

Unable to open the app on Mac OS Monterey

Hi,  can't open the app. The info below:    bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc8...
desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Hey PiotrW, sorry to hear about this.

    Could you try the following steps and let me know if they helped?
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!
AlxBzh's avatar
AlxBzh
Explorer | Level 3
4 years ago

Hey Megan!

 

It worked! Thanks a lot!

Nevertheless, I get this message so I hope it will continue working.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi AlxBzh! 

I'm so glad it worked! 

As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible.

This statement just refers to how the desktop software will behave in a future macOS release.

Have a lovely weekend ahead,enjoy!

 

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