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Forum Discussion
justmeinNJ
4 years agoHelpful | Level 6
Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)
I just received a notice that dropbox will cease support for OS 10.10 and 10.11.
The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web brows...
- 4 years ago
Hi justmeinNJ & Chern - thanks for dropping by our Community to share your feedback on this.
As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.
Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.
Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.
We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line.
Let me know if you have anything else to add or ask.
Colin W.1
4 years agoHelpful | Level 7
Walter: I'm another one that will have to find some other service and stop paying you. Can I claim a credit for the unused part year?
I'm very unhappy about the very short notice and will go out of my way to let people know this is how you treat paying customers.
Not even giving a consistent end date is very poor too, is the organisation in crisis there?
I want to continue with Adobe apps I purchased, I do not want monthly fees but Adobe required new CC cloud subs for new OS, my CS6 will not run - I have tested this. I do not want a new machine for my main work platform, it is very stable, current uptime 120 days. I like to run low level logging software and the old style Apple logging rather than unified logging. I have exactly what I want except I must suddenly find a new file sharing system, and this will involve others who also pay leaving so here goes a chain of loyal paying customers who will probably all turn into advocates against DropBox.
So I must choose CS6 or DropBox? Bye bye Dropbox!!!
Robinz
4 years agoHelpful | Level 6
I'm one of those that has several aged macs for different reasons. My oldest Mac hasn't synced with Dropbox anymore for a while now, but I don't do major work on it anymore. I use it with some old applications that aren't available anymore. But my next oldest Mac is my main hub for the same reasons many of you say. That being disconnected from Dropbox will seriously affect my work. I think rather than us complaining to each other, we need to connect with someone at the top who can listen. Customer support on Twitter just gives a canned answer. Does anyone have any friends in the media? Or a business account on LinkedIn?
- Colin W.14 years agoHelpful | Level 7
I've gone into "no hope with them" mode. Looking at my migration options, starting with 1Password. If that goes to iCloud OK then so does everything else, even though I have suspected data losses in the past with Notes and some other stuff. I'll just keep on top of good local versioned backups too!
Looking through some of their support site and other commentary about DB I think they've had their day and got to the hard point of trying to expand from a place you would not start from. It's tough and they'll give us all a hard time on the way I suspect.
A shame as I like the incremental efficient file synch stuff, though there was lots of data replication and high CPU usage etc at times that has annoyed me for years...
- Chern4 years agoHelpful | Level 6They could have just kept existing 10.11 users on a version of "Dropbox lite" for what it's worth, and increase the price of newer versions and earn more.
- Colin W.14 years agoHelpful | Level 7
Seems that new MacOS will force a new design on them and they don't want to do that AND run the old system. Seems like a bad way to go to me, from the eclectic light site in Jan 2022 that I linked before:
DropBox Desktop and Microsoft OneDrive
Both of these services have relied on kernel extensions to provide seamless access to items stored remotely. As from macOS 12.3, those kernel extensions won’t be supported any more, so both services are working on replacements.
One Drive will not support HFS+ either (most older non SSD drives).
Looking at iCloud to consider issues I also decided to start with Howard's writings, especially around backup and integrity testing:
https://eclecticlight.co/?s=icloud
I'll look into pCloud (sorry but thought that p was just a typo!) Not sure a one off pay is long term sustainable business as they have to keep paying for power, staff, network?
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