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Request regarding MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)
I just received a notice that dropbox will cease support for OS 10.10 and 10.11.
The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web brows...
Hi justmeinNJ & Chern - thanks for dropping by our Community to share your feedback on this.
As you probably know, as of October 17th 2022, the Dropbox desktop app will no longer work on any Mac device running OS X 10.11 or older.
If you do not wish to or cannot update your operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website. However, on October 17th, 2022, devices running Mac OS X 10.11 or older will no longer be able to log in and access content through the Dropbox desktop app.
Kindly note that we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements and these are not always compatible with older systems.
Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively.
We are ending our support of the Dropbox desktop app for these operating systems to keep our product offerings in-line.
Let me know if you have anything else to add or ask.
I was able to upgrade to Macos 10.11 which kept the app working until this year due to the changes you have made. I do the Accounts for Three Companies on my Mac and two of these are on Accountedge V9.5 (which I know is old software as well but this has worked very well for us). I use to be able to go into the dropbox app on my desktop, get into my accounts do the work and then watch them sync and update.
It was a very user friendly system. This week I have had to learn how to use dropbox.com online and now find I can't access my accounts. The response I received when I reached out to the Help team was:
It is my understanding that you would like to use the Accountedge V9.5 app with Dropbox.com online.
"The problem youâre experiencing appears to be caused by another app or service youâre using and with the accessibility on Dropbox.com. Weâre unable to provide support for third-party apps or services.
The best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support. Iâd also suggest searching in the Dropbox Community: https://www.dropboxforum.com
I will now try contacting Accountedge to see if they can throw light on what would be the "other app or service" to give me access to Dropbox. Time is my employers money and I am finding I am spending a lot of time trying to sort out the problems created by DB not supporting my system anymore. So frustrating and a bit depressing actually.
Ohh, further insult / gotcha now. I can't use latest possible Safari on El Capitan to access the Dropbox website, it starts to display but clears to a blank page. Probably does not like older Safari support (this old Safari 11.1.2 fails to load quite a number of interactive web2.0 type pages).
Firefox latest possible also does not deal with the website. (I have updated and extended TLS root certificates since this was sometimes a problem on some sites.)
SO, no compatibility mode for browser use or desktop app integration. COME ON DROPBOX! is this thought through at all? I'm sure you said somewhere you can continue to access data though your browser but you are making it very tough on us.
I could get the web site uploading working using Brave browser which continues some support and dev, Version 1.5.115 Chromium: 80.0.3987.149 (Official Build) (64-bit)
