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markaudacity's avatar
markaudacity
Explorer | Level 4
1 month ago
Solved

Screenshot functionality no longer working in macOS Sonoma

Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue Th...
desktop
Mac
  • ciso's avatar
    ciso
    11 days ago

    Reinstalling fixed my problem.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, markaudacity, thanks for bringing this to our attention.

Your last note makes me think that this might not be 100% Dropbox related, but let's see what we can find.

Can you please follow these steps to make sure the correct setting is enabled?

  1. Click the Apple logo in the top left corner of your screen.
  2. Select "System Settings".
  3. Click "Privacy & Security" in the left sidebar.
  4. Click "Files and folders".
  5. Click "Dropbox".
  6. In the dropdown, click the toggle next to "Desktop Folder".

 

Let me know if this helps.

Thanks!

  • ciso's avatar
    ciso
    Helpful | Level 5
    12 days ago

    I have the same problem.
    Following your steps I don't have any desktop Folder toggle.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 days ago

      Hey there, ciso​, let's jump right into this! 

      When did you first notice this issue? Also, to make sure we're aligned here allow me to ask if you've tried any troubleshooting steps on your end. 

      Can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi.

      Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences? 

      If it's already enabled, you can try turning off and back on again and rebooting your computer.

      Let me know more, and we'll take it from there! 

      • ciso's avatar
        ciso
        Helpful | Level 5
        12 days ago

        My last saved screenshot from Dropbox was on feb 25th. From there nothing. Syncing is working and app version is 243.4.6956.
        The option is enabled and I've both tried reboothing the mac and enabling and disabiling the option.

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