Forum Discussion

fullyilly's avatar
fullyilly
New member | Level 2
8 months ago

Since the last Dropbox update (223.4.4909), Dropbox is very slow and takes up most of my CPU.

Hi there, I've seen another post about this which seems to have gone to support directly now, but since this latest big Dropbox update (223.4.4909), my windows explorer (Windows 10) is struggling t...
desktop
Folders
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey fullyilly! Thanks for posting on our Community and sorry to hear about this issue.

To clarify, you’re only experiencing this when navigating the files in your Dropbox folder, and not any other folders in your File Explorer, correct?

What I’d like you to do next is check out this Help Center article and let me know if any of the possible reasons listed there help or give a hint about what may be happening in your case. 

Other than that, I’d like you to update your Dropbox app to the latest stable app version and let me know if the issue persists. 

If it does, please send me one more screenshot of the new status column that you’re seeing on your end.

Ping me, once you have more info.

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