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Road_warrior's avatar
Road_warrior
Helpful | Level 6
2 years ago
Solved

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
desktop
upgrades
  • Road_warrior's avatar
    Road_warrior
    2 years ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, Road_warrior.

 

Can you let us know what your computer's OS and version is?

 

Have you restarted your computer ever since this started happening?

 

And can you please also send us a screenshot of that box you're referring to?

 

Thanks in advance.

Road_warrior's avatar
Road_warrior
Helpful | Level 6
2 years ago

Window 10

Yes many times. Seems to be the same LONG problem

Cant get the screen image (Snagit) to cut over

Other system resources are CPU 94%, Memory 85% and Disk 20%

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Road_warrior wrote:

    Other system resources are CPU 94%, Memory 85% and Disk 20%

    What is taking up all that CPU time? Sort by CPU and it should put the CU heavy tasks at the top of the window.

    • Road_warrior's avatar
      Road_warrior
      Helpful | Level 6
      2 years ago

      CPU issues are:

      Tray Assistant 25% to 65%

      Antimalware Service Executable 35% to 45%

      Microsoft Software Protection Service 25% to 40%

      Threat Protection Service 15%

      I have now set Window Threat Protection to only once a day so Tray Protection is now about 65%

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