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uksteveharris's avatar
uksteveharris
New member | Level 2
3 months ago
Solved

After an update the desktop app keeps indexing everything

Dropbox has just updated to v232.4.5988 and it is now indexing nearly 1.5TB of data!!!!

What is going on??

I'm running Windows 11 Home v24H2 

OS Build 26100.6584

It is constantly saying "Indexing 50,000+ files"

HELP!!!

 

desktop
sync
windows
  • uksteveharris's avatar
    uksteveharris
    3 months ago

    Well, firstly most updates with Dropbox don't do a massive reindex so something has definitely changed with this specific update... after 4 hours the indexing finished.

    The question is why? Why when everything was 100% in sync before the v232.4.5988 update was there ANY need for the indexing?

    I cannot be the only person that has had this hassle. My wife's laptop is now doing the exact same thing right now (it has my Dropbox account on it)

    Someone somewhere did not do their job properly...

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey uksteveharris, thanks for joining our Community.

    Keep in mind that indexing after an update is normal, but indexing is not like a re-sync; it means that the app is just checking for changes on your files, so it won't take as long as a re-sync.

    That said, how long has the app been indexing your files? Does it seem stuck on a specific number of files or is it moving?

    If it's stuck, have you restarted your computer, to see if it helps?

    Keep me posted.

  • uksteveharris's avatar
    uksteveharris
    New member | Level 2
    3 months ago

    Well, firstly most updates with Dropbox don't do a massive reindex so something has definitely changed with this specific update... after 4 hours the indexing finished.

    The question is why? Why when everything was 100% in sync before the v232.4.5988 update was there ANY need for the indexing?

    I cannot be the only person that has had this hassle. My wife's laptop is now doing the exact same thing right now (it has my Dropbox account on it)

    Someone somewhere did not do their job properly...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey uksteveharris!

    After the Windows cloud files update, the Dropbox desktop app may re-sync content because the update introduces a new sync engine that requires a migration of your files to be compatible with the new Cloud Files API. This migration process can trigger a re-sync of your files to ensure everything is properly updated and integrated with the new system. 

    In any case, I'm happy to see that your issue is now resolved! 

    I'll be one post away if you need anything else. Thanks! 🤓

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