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bwhight's avatar
bwhight
Helpful | Level 5
9 years ago
Solved

Smart Sync - Windows Explorer Search Not Working

I am testing Smart Sync for our team.  All fine but when files are 'Online Only', Windows Explorer search can't fined them.  I have tried a few PCs in our team and all have the same problem, so I don...
desktop
Setting up the apps
  • Lucio's avatar
    Lucio
    8 years ago

    The Windows search functionality, that allows finding files set to online-only through the Smart Sync feature, is now available on computers with versions of Windows 8 and above, starting with the beta version 60.3 of the Dropbox desktop application that you can find here.

    When this is available in the stable version 60.4 next week, your computer should automatically update and receive the fix.

    Thanks to all that reported this and we appreciate your patience on this matter.

    Happy syncing!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey sberna, 

 

Happy to work on this issue with you, since this shouldn't be happening. 

 

Online only files are indexed normally on your computer, therefore the search should have looked into your computer, as if these files took up physical space. 

 

Because I can see that you have already opened a new ticket with us, could you reply there, in order to check the case? 

 

Thanks for your cooperation!

 

Warm regards, 
JaneA

 

 

 

Jeffrey S.31's avatar
Jeffrey S.31
New member | Level 2
9 years ago

Hi,

 

Has this issue been resolved? We are having the same problem on Windows 10 machines as well.

 

Thank you.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    Have you tried installing the most recent versions of Dropbox to see if that helps?

    www.dropbox.com/downloading

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