Forum Discussion

Neil B.18's avatar
Neil B.18
Helpful | Level 5
4 years ago

Smart Sync Does Not Appear in Preferences

I have a professional account. Smart Sync appears in preferences for my MacBook Pro but not my new Mac Studio. I manually have to download Dropbox files to the Mac Studio but everything works automat...
desktop
Mac
Setting up the apps
Neil B.18's avatar
Neil B.18
Helpful | Level 5
4 years ago

Thanks. I downloaded the standalone Apple silicon installer and installed the app. The icons still do not show up even after a restart.

Neil B.18's avatar
Neil B.18
Helpful | Level 5
4 years ago

SOLVED: The sync icons now show up on the MacBook Pro. The GraphicConverter 11 Finder Extensions were checked on the MBP but not the Mac Studio. When I unchecked them the Dropbox sync icons appeared. Everything works well on both computers now.

 

I did further investigating and the Google Drive FinderHelper Finder Extensions, if turned on, also prevent the Dropbox sync icons from displaying. They will be left unchecked.

 

This general issue about some Finder Extensions interfering with others was mentioned in a Community discussion titled, “Dropbox Sync Icons missing” on 08-02-2020 11:09 AM. The poster was adamschoales. Great suggestion!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update and I'm glad to hear you managed to resolve this in the end Neil B.18 

     

    Here's the mentioned thread for reference. 

     

    Cheers!

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