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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem.

  • MacOS Mojave 10.14.2 
  • Dropbox 64.4.141.  (Professional Acct)
  • Have reinstalled DB several times (including via full desktop download).
  • Tried the "check-uncheck finder integration"  (have uncheck, uninstalled, reinstalled, rechecked, too).
  • Have unlinked account and relinked account.
  • ForceQuit finder more times than I can remember.
  • Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem.  Just about at my ropes end with DB.

Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.

121 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
  • Greg T.16's avatar
    Greg T.16
    Helpful | Level 5
    7 years ago

    Jay:

    Thank you for this suggestion.  The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear.  They did!!  I then went about testing each loaded application for potential conflict.  I did that by exiting each, then force-quitting/relaunching finder.  Turns out, it was a fellow cloud storage app from Sync.com.  I have notified them of the conflict and hereby am letting DB know as well.  don't know whose software is the culprit, only know that you two don't play nice together.

  • martideans's avatar
    martideans
    New member | Level 2
    7 years ago

    In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Thanks for the input, this will definitely help future users if they come across this issue!
  • cfront's avatar
    cfront
    Helpful | Level 5
    7 years ago

    This did not work for me. Any other solutions?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi cfront , do you have any other cloud provider, or third party apps that might add icon overlays to your files?
     
    Do you not see the icons when running the Mac in Safe Mode, with no other apps running in the background?
  • cfront's avatar
    cfront
    Helpful | Level 5
    7 years ago
    Turned out that I was running a beta version that was messing with my icons. They still don't copy but if I set them up locally Dropbox doesn't mess with them.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Glad to hear that you were able to resolve the issue!

  • cbarberjust's avatar
    cbarberjust
    Explorer | Level 3
    7 years ago

    Hi, Jay -- I followed these five steps, but to no avail; I still can't see the Smart Sync icon. I'm running macOS Mojave, 10.14.2.

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