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Smart Sync Icons Missing (MacOS 12.4)
Hi everyone,
Since installing MacOS 12.4 my Smart Sync icons are no longer visible in Finder. Wondering if this is a known issue?
I've tried restarting the Dropbox app, and restarting Finder via terminal (killall Finder).
Thanks.
Walter Great work! I did this and my icons reappeared.
In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.
As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.
Thanks again to you and Jay.
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Thanks, Jay!
It's 152.3.4852.
The status (if I'm understanding what to look at is) "Your files are up to date"?
- Jay
Dropbox Community Moderator
Thanks for the info, could you attach a screenshot showing the files as they appear in Finder, showing the lack of syncing icons?
For sure - here's the root folder (with redactions for privacy). The arrow shows where I'd normally see the icons. The result is the same if I navigate into subfolders.
Realized, one thing I haven't tried yet is a full OS restart - I'll do that now just in case and will reply ASAP if it happens to fix it.
(Update: full restart did not resolve unfortunately)
- Jay
Could you check if the Dropbox Finder extension is enabled in your Mac OS settings?
Yes, it appears to be:
Walter Great work! I did this and my icons reappeared.
In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.
As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.
Thanks again to you and Jay.
Hi there - I'm also having this issue and have been for about a month. I've tried all the suggestions in multiple threads, but still can't seem to get the option back to sync them online only. I used to be able right click on files and would have the option to keep them on the cloud and/or on desktop. That option is now gone and has been since upgrading my OS.
OS: Monterey 12.4
Dropbox version: 154.4.5363
Status: All Files Up to Date
Any help would be much appreciated as I used to use this option ALL the time and it's been a drag not having it.
Thanks!
