Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

cdwilson's avatar
cdwilson
New member | Level 1
2 years ago

Some files are stuck on"waiting to upload" and never sync on macOS unless I double click them.

When adding files to my Dropbox folder on my Mac, I occasionally see some files which appear in the Finder with a dotted line cloud icon in the state "waiting to upload". These files will never sync ...
Dropbox Family
Mac
sync
cdwilson's avatar
cdwilson
New member | Level 1
2 years ago

Hi Megan 

In case you want to share with your internal team, here's the sequence of file system events when ScanSnap saves a scanned PDF document in the Dropbox folder:

<redacted>@<redacted> Downloads % ./fswatch -x /Users/<redacted>/Library/CloudStorage/Dropbox/Family\ Room/Scans
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/CheckFolderValid0000000000 Created IsFile Removed
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/1E50072C-065E-45B4-BD1A-C383B63EFD39/A Created IsDir Removed
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/1E50072C-065E-45B4-BD1A-C383B63EFD39 Created IsDir Removed
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/2024-12-04-16-11-18.pdf Created IsFile Link
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/2024-12-04-16-11-18.pdf AttributeModified IsFile Link
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/2024-12-04-16-11-18.pdf AttributeModified IsFile AttributeModified Link
/Users/<redacted>/Library/CloudStorage/Dropbox/Family Room/Scans/2024-12-04-16-11-18.pdf AttributeModified IsFile AttributeModified Link

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey cdwilson, if you quit/relaunch the app without clicking on the files first, do they still appear as "waiting to sync"?

Also, have you noticed this behavior specifically for files in the Dropbox Family Room, or does it happen regardless of the folder destination?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!