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edmondcr's avatar
edmondcr
Explorer | Level 3
3 years ago

Sound of mp4 videos is weird in mobile app

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Mobile
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edmondcr's avatar
edmondcr
Explorer | Level 3
3 years ago

I cleaned the cache and logged out from the app, but the problem is still there. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for giving that a go for me edmondcr 

 

May I ask if this happens on a web browser as well or if it's just affecting the mobile app?

 

Also, could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Are only mp4 files affected by this or is this happening with other types of files as well? How large are the files in question by the way? 

  • edmondcr's avatar
    edmondcr
    Explorer | Level 3
    3 years ago
    It works perfectly on the website. I think it is the bug of mobile app. My iOS version is 16.6.1 and app version is 346.2.2. Only my mp4 files have problems. The mp4 files are around 40MB to 80MB. Thank you.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey edmondcr, have you tried uninstalling the app, restarting the device and reinstalling it, to see if it helps?

  • edmondcr's avatar
    edmondcr
    Explorer | Level 3
    3 years ago

    I tried. Still have the same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi edmondcr, can I send you an email, in order for us to have a closer look?

  • edmondcr's avatar
    edmondcr
    Explorer | Level 3
    3 years ago
    Yes. Sure.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi edmondcr - thanks for your cooperation so far.

     

    I've just sent you an email to look further into this issue, so please have a look at your inbox and we'll take it from there. 

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