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Video is only playing sound, why?
I have a video that will only play the sound can anyone help me please.
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
13 Replies
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- I only use the mobile app it was ok then i shared it , again ok, few months layer went back to it now only the sound plays.
- 60 years old and wouldn't have a clue how to do it 🙄🤣
- Hannah
Dropbox Community Moderator
Hehe, no worries! Are you on an iOS or an Android device?
- Samsung s 22 android. I hope ive not lost it 🙈
- Jay
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
- Just tried it and yes it does....
Thank god 👏👏
Will not try my phone
Thank you. - Jay
No worries, glad to have helped out. Enjoy the rest of your week!
- Unable to mark offline jay, it seems i am very limited as ti what i can do on my phone.
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