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Webby057's avatar
Webby057
Helpful | Level 5
3 years ago
Solved

Video is only playing sound, why?

I have a video that will only play the sound can anyone help me please.
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  • Jay's avatar
    Jay
    3 years ago

    Does the video play normally when you download the file to your computer from the Dropbox site?

     

    On the phone, could you try marking the file as offline first, and then try to play it?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hehe, no worries! Are you on an iOS or an Android device?

Webby057's avatar
Webby057
Helpful | Level 5
3 years ago
Samsung s 22 android. I hope ive not lost it 🙈
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Does the video play normally when you download the file to your computer from the Dropbox site?

     

    On the phone, could you try marking the file as offline first, and then try to play it?

    • Webby057's avatar
      Webby057
      Helpful | Level 5
      3 years ago
      Just tried it and yes it does....
      Thank god 👏👏
      Will not try my phone
      Thank you.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, glad to have helped out. Enjoy the rest of your week!

    • Crispy59's avatar
      Crispy59
      New member | Level 2
      3 years ago

      I have also had this issue in recent times. This is on an iMac desktop;.  If I download, they play fine, but cannot watch in dropbox. I use this a lot for work and it is very frustrating,  Things that have been there since before this started are fine but the issue is with new uploads.  It also applies to things I have uploaded myself, not just from other sources.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Crispy59, could you try switching browsers to see if this helps?

         

        Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

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