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Forum Discussion
Webby057
3 years agoHelpful | Level 5
Video is only playing sound, why?
I have a video that will only play the sound can anyone help me please.
- 3 years ago
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
Webby057
3 years agoHelpful | Level 5
60 years old and wouldn't have a clue how to do it 🙄🤣
Hannah
Dropbox Community Moderator
3 years agoHehe, no worries! Are you on an iOS or an Android device?
- Webby0573 years agoHelpful | Level 5Samsung s 22 android. I hope ive not lost it 🙈
- Jay3 years ago
Dropbox Community Moderator
Does the video play normally when you download the file to your computer from the Dropbox site?
On the phone, could you try marking the file as offline first, and then try to play it?
- Webby0573 years agoHelpful | Level 5Just tried it and yes it does....
Thank god 👏👏
Will not try my phone
Thank you.
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