Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

edmondcr's avatar
edmondcr
Explorer | Level 3
3 years ago

Sound of mp4 videos is weird in mobile app

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Mobile
Preview
edmondcr's avatar
edmondcr
Explorer | Level 3
3 years ago
It works perfectly on the website. I think it is the bug of mobile app. My iOS version is 16.6.1 and app version is 346.2.2. Only my mp4 files have problems. The mp4 files are around 40MB to 80MB. Thank you.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey edmondcr, have you tried uninstalling the app, restarting the device and reinstalling it, to see if it helps?

  • edmondcr's avatar
    edmondcr
    Explorer | Level 3
    3 years ago

    I tried. Still have the same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi edmondcr, can I send you an email, in order for us to have a closer look?

  • edmondcr's avatar
    edmondcr
    Explorer | Level 3
    3 years ago
    Yes. Sure.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi edmondcr - thanks for your cooperation so far.

     

    I've just sent you an email to look further into this issue, so please have a look at your inbox and we'll take it from there. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!