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Forum Discussion

edmondcr's avatar
edmondcr
Explorer | Level 3
3 years ago

Sound of mp4 videos is weird in mobile app

When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
Mobile
Preview
jwilk17's avatar
jwilk17
Explorer | Level 3
3 years ago

The file when stored on your website the sound does work well when accessed with my Dell laptop.  When the same file is accessed by iphone, it sounds horrible.  I sent you the link to the file so you can test it.  This is a business video and I am fearful to publish for fear if any Apple user access it on Dropbox will hear the same and frown on my business marketing.  Please get this reszolved.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jwilk17, is the file being previewed in the Dropbox mobile app, or on the site on a browser on the phone?

  • strigimusic's avatar
    strigimusic
    Helpful | Level 6
    2 years ago
    Did this ever get answered? I’m struggling with this too. I’m on an iPhone 12 Pro Max running all the latest updates for both Apple and Dropbox. The audio from the video sounds crackly and terrible but sounds great on desktop.

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