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Support for Monterey/Ventura new location cloudstorage
Dear community members, I am asking a super basic question today, but nevertheless cannot find the information after all research I have done: I am using v161.3.4923 and I still have Dropbox folder in my Home folder (default location confirmed during fresh install, on new computer) and I was expecting to see the behavior change to the new location under library/cloudstorage as mentioned in macos-12-monterey-support.
This article mentions "November", but no reference to a year.
I would like to know from which release onwards I can expect the new behavior described here: macos-faqs
Best regards
V
Valentinissimo wrote:
I would like to know from which release onwards I can expect the new behavior described here: macos-faqs
That's not how it works. Dropbox tends to roll things out like this in waves, often independent of the version number. Not everyone gets it at the same time. There are some whom have stated that one of their computers has the update while another identical computer on the same account and version doesn't.
You should get a notification in your Dropbox app when you're eligible for the update.
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Thank you Megan. So finally we know that it is an Apple directive to walk this way.
I wonder what's going on with Apple, but will definitely try to avoid the new Dropbox App as long as possible.
Raphael
I have just upgraded the dropbox account and can no longer open my photos library, supposedly it is in the cloud but unable to access it. please advise.
felicity
This is a huge problem for many of us. Do a search through the forums and you'll find some specific threads about this. I agree!
I have been a Dropbox user for a long time, this new Dropbox for Mac OS has me looking for a new system, this is HORRIBLE.
Megan wrote:
"The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future."
Megan, given Apple's "requirements" can you explain how a Mac running Ventura 13.2 and Dropbox 166.4.2920 (a new version today) still has my Dropbox folder in my home directory, and not ~/Library/CloudStorage? Something doesn't add up.- I installed that version this morning and my Dropbox folder is in “locations” which has been a disaster. I am still experiencing file access issues. I change the permissions in finder to get access to folders. If I close finder and reopen the permission is again denied. If I move that folder over to my hard drive there is no access problem.
- Jay
Dropbox Community Moderator
Hi rotorglow, as the new version of the app is still being updated on devices gradually, this means that your account and devices have yet to be included in the rollout which is continuing until the end of May 2023.
Jay, if the rollout of the forced-relocation of the Dropbox folder to ~/Library/CloudStorage is taking time, and some people running the latest OS who HAVEN'T had the change pushed to them are able to use Dropbox on Ventura as before, then this Apple "requirement" doesn't particularly seem like a requirement. It feels a lot more like a "Dropbox requirement." Combined with vague finger pointing at Apple, it's probably why people are so mad.
So are you saying that until May I have no photos library and many other corrupted files.
This is not ok. Why is there no way to speak directly with someone or have any technical support. I paid enough money for this and am really regretting having anything to do with this company. Apple have tried to help but say my computer is so messed up there is little they can do. There must be some recourse for this, there are many unhappy customers posting on this site.
felicity
Does not seem to really be an Apple problem, when I move an acces forbidden folder out of the Dropbox location over to my hard drive, it opens just fine.
