Forum Discussion

Dan401's avatar
Dan401
Explorer | Level 3
2 years ago

Sync icons in Finder on Macs with Intel chip

Hi. Can I check that Sync Icons are being displayed in Finder on MacBooks with an Intel chip? I’ve got the Dropbox app (v198.4.7615) running on two MacBooks - one with a M1 chip, the other with an ...
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Dan401, would you mind trying these steps to see if they help?

 

-Click on the Dropbox icon in your menu bar and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the Finder

 

If this doesn't work, then please let me know your app's syncing status and version.

Dan401's avatar
Dan401
Explorer | Level 3
2 years ago

Hi Megan.

 

Thanks for your prompt reply.  No joy, I'm afraid.  I've tried this process twice.

App Syncing Status: Tick and "Your file are up to date"

App version: v198.4.7615

 

Dan.

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dan401, thanks for the heads up! 

     

    Can you try these steps, in order to perform an advanced re-install on the app? 

    • Dan401's avatar
      Dan401
      Explorer | Level 3
      2 years ago

      HI Megan.

       

      Sorry to say that didn't work either.

      Here's a screenshot of me running the SUDO commands you sent:
      SUDO commands

       

      Here's the reinstalled app doing its indexing:

      But still no Sync icons:

       

      Is there anything else I can try please?

       

      I'm inclined to erase the Mac and reinstall the OS.

      Thanks,

      Dan.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No worries Dan401!

         

        Thanks for trying anyways. 

         

        Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

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