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wecine's avatar
wecine
Helpful | Level 6
4 years ago
Solved

Sync icon missing in finder

Hi, 

 

I use to see sync icons in the finder on my mac. Now the dropbox app on my computer is not showing these icons, so it's very hard to tell what is synced locally versus what is synced online only.  Did dropbox do away with these tools? Also, did the dropbox app change? It now feels like it's just buried in my finder, whereas it use to be a stand alone application. 

desktop
Mac
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  • wecine's avatar
    wecine
    4 years ago

    Oddly enough, this has been a problem for weeks, but as soon as I go to message the community, it starts working again. I now see the sync icons in my finder window. All is well with the world! Thank you for the follow up. 
     

6 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi wecine, thanks for bringing this to our attention.

     

    Is the Dropbox desktop application showing up in the menu bar?

     

    When you hover over it, does any message appear?

     

    This will help me to assist further!

     

  • wecine's avatar
    wecine
    Helpful | Level 6
    4 years ago

    Oddly enough, this has been a problem for weeks, but as soon as I go to message the community, it starts working again. I now see the sync icons in my finder window. All is well with the world! Thank you for the follow up. 
     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries, let us know if you experience this issue again in the future!

  • wecine's avatar
    wecine
    Helpful | Level 6
    4 years ago

    It was and there was no message. But it seems to be working now. 

  • wecine's avatar
    wecine
    Helpful | Level 6
    4 years ago

    Okay -- it's happening again. I open up my FINDER and inside the dropbox folder, there are no icons the indicate the sync status. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey wecine, sorry to hear you're having issues with this.

     

    If you happen to have 3rd party apps running on your computer, could you have a look at this discussion and let me know if any of the info there helps?

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