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wecine's avatar
wecine
Helpful | Level 6
4 years ago
Solved

Sync icon missing in finder

Hi,    I use to see sync icons in the finder on my mac. Now the dropbox app on my computer is not showing these icons, so it's very hard to tell what is synced locally versus what is synced online ...
desktop
Mac
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  • wecine's avatar
    wecine
    4 years ago

    Oddly enough, this has been a problem for weeks, but as soon as I go to message the community, it starts working again. I now see the sync icons in my finder window. All is well with the world! Thank you for the follow up. 
     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi wecine, thanks for bringing this to our attention.

 

Is the Dropbox desktop application showing up in the menu bar?

 

When you hover over it, does any message appear?

 

This will help me to assist further!

 

  • wecine's avatar
    wecine
    Helpful | Level 6
    4 years ago

    Oddly enough, this has been a problem for weeks, but as soon as I go to message the community, it starts working again. I now see the sync icons in my finder window. All is well with the world! Thank you for the follow up. 
     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No worries, let us know if you experience this issue again in the future!

  • wecine's avatar
    wecine
    Helpful | Level 6
    4 years ago

    It was and there was no message. But it seems to be working now. 

    • wecine's avatar
      wecine
      Helpful | Level 6
      4 years ago

      Okay -- it's happening again. I open up my FINDER and inside the dropbox folder, there are no icons the indicate the sync status. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey wecine, sorry to hear you're having issues with this.

         

        If you happen to have 3rd party apps running on your computer, could you have a look at this discussion and let me know if any of the info there helps?

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