Forum Discussion

fitzLAP's avatar
fitzLAP
Explorer | Level 3
1 month ago

Sync updated; all files showing on desktop app as 0 bytes

I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, ...
desktop
Mac
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
1 month ago

Welcome to the community fitzLAP​ 

Your Dropbox files are currently online-only placeholders, which can show as 0 bytes on macOS until they download. The quickest fix is to right-click the folder (or select multiple files) in Finder and choose Make available offline. If that option is missing, you can also re-enable local syncing via Selective Sync in Dropbox Preferences.

You can find steps and details here, try this out and let us know if it works

 

fitzLAP's avatar
fitzLAP
Explorer | Level 3
1 month ago

The right-click option doesn't show (see screenshot above). I've tried several times (including just now) to change/re-enable selective sync.

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