Forum Discussion

fitzLAP's avatar
fitzLAP
Explorer | Level 3
1 month ago

Sync updated; all files showing on desktop app as 0 bytes

I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, ...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi fitzLAP, thanks for bringing this to our attention.

Could you try restarting Finder itself? Is the Dropbox system extension enabled in your Finder settings?

Is the Dropbox desktop application itself running and syncing normally (as in, not currently paused)?

Can you try the steps in this thread to see if they help?

This will help me to assist further!

  • fitzLAP's avatar
    fitzLAP
    Explorer | Level 3
    1 month ago

    I have tried all of the above, including an advanced erase and install, and no joy. It re-synced everything I want on my desktop this morning (after a second attempt at advanced re-install), but still 0 bytes, and still no right-click "make available offline" option.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Thanks for the update. At this point it might be better for the support team to look into this in more detail.
      You can contact them directly via this link, and they'll be able to investigate further.

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