Forum Discussion

fitzLAP's avatar
fitzLAP
Explorer | Level 3
1 month ago

Sync updated; all files showing on desktop app as 0 bytes

I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, ...
desktop
Mac
fitzLAP's avatar
fitzLAP
Explorer | Level 3
1 month ago

I have tried all of the above, including an advanced erase and install, and no joy. It re-synced everything I want on my desktop this morning (after a second attempt at advanced re-install), but still 0 bytes, and still no right-click "make available offline" option.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for the update. At this point it might be better for the support team to look into this in more detail.
You can contact them directly via this link, and they'll be able to investigate further.

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