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PDub81's avatar
PDub81
Collaborator | Level 9
2 years ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
sync
  • PDub81's avatar
    PDub81
    2 years ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

Stephen_G's avatar
Stephen_G
Explorer | Level 4
2 years ago

Hi PDub81.  Thanks very much for your reply, following which I manually updated the Dropbox app on my phone (I had uninstalled and re-installed a few times in the past week, so this must be very recent) and can confirm that the issue is resolved for me now too.  Thanks also from me to the Dropbox staff for getting this sorted.  Go raibh míle maith agaibh!

FloraC's avatar
FloraC
New member | Level 2
2 years ago
Ok, this is happening to me. I have cleared the cache both in the app and on my phone, I've checked for updates (none needed), I've uninstalled and reinstalled, I've logged in and out, I have plenty of storage left on the phone and in Dropbox. Nothing is working. Files uploaded on phone are not showing up on laptop, and ditto the other way. Any other ideas???
  • Stephen_G's avatar
    Stephen_G
    Explorer | Level 4
    2 years ago

    Hi FloraC.  That sounds frustrating!

    I have just done a quick test and can confirm that mine is working fine, i.e. if I update a file on my non-Android device, it is then correctly synced on my Android device immediately, and vice versa.  So, that would lead me to believe this is a different issue to the one resolved on this thread a few months ago, which was resolved by Dropbox issuing another update.

    Best of luck getting it sorted out.

    Stephen.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I’m sorry to hear about this, @FloraC. 

     

    If you upload a file via your mobile app, is it also not showing on www.dropbox.com? Same way, when adding files on your laptop, can you see them normally on the website?

     

    Other than that, I'd like to know the current app version of your mobile app to make sure it’s not on beta.

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