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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, GG35. Just to clarify, did the issue come back this time right after updating the OS of your computers, or was it already present when this happened? 

 

Can you clarify the current syncing status of your Dropbox app, as well?

GG35's avatar
GG35
Explorer | Level 4
2 years ago

Hi Nancy. The issue has existed for years, but like I mentioned, it could be fixed by toggling off/on the Dropbox Finder Extension. It was likely arising due to a finder extension conflict. Sync was the most obvious culprit, but other programs could do it as well. When I first upgraded to Sequoia, my MackBook Air lost its finder checkmarks almost right away. I have never been able to get them back, and that includes disabling Sync and several restarts and finder force-quits... and a Dropbox reinstall. My MacBook Pro did the same yesterday as I was doing a lot of extensive working with photo editing. The syncing status of my Dropbox app shows that it is fully synced... this has never been the problem. Dropbox is my primary cloud storage service due to speed/reliability and the syncing works great... it's just the finder sync checkmarks that are the issue. Interestingly, OneDrive shows the sync checkmarks properly in Sequoia, but I noticed that they have added functionality through the 'File Providers' section of the extensions settings on macOS. Dropbox is noticeably absent here. (PS - I have also tried disabling OneDrive to get the Dropbox sync checkmarks back... that didn't work either).

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