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DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
1 year ago

Hi eferrariph,

 

Thanks for reaching out. 

It sounds like you are experiencing an issue with missing system icons. 
 
Can we try the following:

-click on the Apple logo in the top left corner.
-then we select Force Quit.
-select Finder and relaunch.


Has this helped? 

tjshemdbx's avatar
tjshemdbx
New member | Level 1
1 year ago

I have same problem and the suggestions did not help me either.  Can u help?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Sorry to see that you're having this issue, tjshemdbx

    Can you let us know what the version and sync status of the Dropbox app is at the moment?

    You can hover over your Dropbox icon to see this info.

    • marioroda's avatar
      marioroda
      New member | Level 1
      1 year ago

      Same problem. Does anyone already knows how to get over this situation at Dropbox?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi marioroda, could you confirm the version of Mac OS and the Dropbox desktop application that you're running on your device?

         

        Are you also running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?

    • tjshemdbx's avatar
      tjshemdbx
      New member | Level 1
      1 year ago

      I am on Dropbox v 213.4.4597
      Mac OSX 15.1.1

      The problem still persists.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for that, tjshemdbx! Can you clarify what steps you’ve tried so far, so that we can guide you from there?

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