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Forum Discussion

tjshemdbx's avatar
tjshemdbx
New member | Level 1
1 year ago

I have same problem and the suggestions did not help me either.  Can u help?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Sorry to see that you're having this issue, tjshemdbx

Can you let us know what the version and sync status of the Dropbox app is at the moment?

You can hover over your Dropbox icon to see this info.

  • marioroda's avatar
    marioroda
    New member | Level 1
    1 year ago

    Same problem. Does anyone already knows how to get over this situation at Dropbox?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi marioroda, could you confirm the version of Mac OS and the Dropbox desktop application that you're running on your device?

       

      Are you also running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?

  • tjshemdbx's avatar
    tjshemdbx
    New member | Level 1
    1 year ago

    I am on Dropbox v 213.4.4597
    Mac OSX 15.1.1

    The problem still persists.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for that, tjshemdbx! Can you clarify what steps you’ve tried so far, so that we can guide you from there?

      • tjshemdbx's avatar
        tjshemdbx
        New member | Level 1
        1 year ago

        I have tried restarting the computer.  I have tried reinstalling dropbox.

        It used to work and now it doesn't ... 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi tjshemdbx, let me also jump in here! 

      Can you also try to follow the steps I provided in this thread, and let me know if this helps?

      If this doesn't work, feel free to send me a screenshot from the content within your Dropbox folder. 

      • tjshemdbx's avatar
        tjshemdbx
        New member | Level 1
        1 year ago

        YES ... I tried force quitting the finder app and that also did not work .

        Here is the screenshot below ... 

        Please advise next steps

         

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