Forum Discussion

mcarbl's avatar
mcarbl
Helpful | Level 6
4 years ago

System icon disappears from Taskbar (Windows 10 Pro)

There's a few topics on this already, but none with my specific issue.   Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox...
desktop
Setting up the apps
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey mcarbl, welcome to our Community!

Let's see what we can find together on this.

The first thing I'm going to need you to do would be to hover your mouse over the little Dropbox icon. Can you let me know the version of the app that you have installed on your device?

Keep me posted, and we'll take it from there. 
  • RBinPerson's avatar
    RBinPerson
    Helpful | Level 5
    4 years ago

    Same thing is happening to me. I can add the icon to taskbar via Windows 10 settings, but if I restart the computer or if the computer is off and I cold start, the icon is not on the taskbar. In Settings it has been turned off from appearing again. My version of the program is 143.4.4161.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thank you for reaching back to me, I hope you enjoyed your weekend mcarbl!

      It seems you're using the beta version of the app, which could justify this behavior. Go into your account settings on the Dropbox website and turn  Early releases off. 

      Once you do this, make sure to re-install the stable version of the app. 

      Also, RBinPerson have you made sure your icons aren't automatically hidden by Windows? Is it visible when you click the small white arrow to show all system tray icons?

      • RBinPerson's avatar
        RBinPerson
        Helpful | Level 5
        4 years ago

        Hi Megan--

        My icon was always visible on the taskbar tray, right next to my McAfee icon and OneDrive icon, until March 1, when Dropbox updated. Now the icon remains hidden (I have to click the up-arrow to reveal the other taskbar icons to see the Dropbox icon). I want the Dropbox icon to be visible on the taskbar tray again. I've gone into Settings and told it multiple times to "select which icons appear on the taskbar." Once I do that, it does appear. However, if I turn off my computer or restart it, Settings turns that selection off, and the Dropbox icon no longer appears on the tray. 

        Raymond

  • mcarbl's avatar
    mcarbl
    Helpful | Level 6
    4 years ago

    Thank you!

     

    I am running 144.3.4426

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