The Dropbox icon keeps disappearing from my MacBook taskbar

Thanks for bringing this to our attention, enclosure.

Can you uninstall the Dropbox app, restart your device and then reinstall it, to see if that helps?

Keep us posted!

Hi Hannah.

I have quit via the dropbox icon in the taskbar, but when I attempt to drag and drop the app icon from the applications folder into the trash it wont let me - advising that "the item dropbox cant be moved to the trash because some of its extensions are in use". I have quit all applications to see if this remedied the situation but it persists. Can you advise which extensions these might be and how I switch them off.

Thanks for keeping me updated, enclosure​!

If you're having this issue, please open your "Activity Monitor" and if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps:

• Click on the line that references the process to select it
• Click on the 'X' at the top left corner of the screen. Be careful not to click on the 'X' that closes the window, but the one that will 'Force a process to quit'.

After this, try to uninstall the app once again and let me know how it goes!

Hi Hannah. Using the activity monitor I found the dropbox finder extension. It needed to be force quitted (rather than just quitted) to permit me to put the app from the applications folder in the trash. I have now emptied trash, restarted and reinstalled the dropbox app. This has been successfull and I am synced up to date. I guess I will now have to wait a few days to see if the icon in the taskbar stays in place.

Thanks for the follow-up!

I'm glad to see you were able to complete the uninstall-reinstall process and, of course, if the issue comes back, feel free to let us know.

Cheers!

Hi Hannah.

Im getting in touch to say that it hppened again - either Tuesday or yesterday based on the files that then had to be retroactively synched. Any thoughts as to what is happenening now we have managed to discount the removal and resinstall of the app?

Hey enclosure, let me jump in here! 

Thanks for keeping an eye on this. 

Not entirely sure as to why this is happening. However, I'd like for you to try these steps in order to perform an advanced reinstall.

Can you try it, and then keep an eye on the app to see how it behaves?

Thanks for this. Im not going to be able to run through the proposed actions until Monday so will update you Monday afternoon on how it went.

Take your time, and let us know of any updates enclosure. 

Hey enclosure! Did you get the chance to perform the advanced reinstall, as per Megan’s instructions above? 

If yes, feel free to let us know how it went.