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enclosure's avatar
enclosure
Helpful | Level 6
5 months ago
Solved

The Dropbox icon keeps disappearing from my MacBook taskbar

Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappe...
desktop
Mac
  • enclosure's avatar
    enclosure
    5 months ago

    Hi Megan & Nancy. I havent yet done the advanced reinstall as the issue seems to have resolved itself. I had done some parallel reading about the issue and it had been suggested I might untick the dropbox icon in the login items menu (in users & groups), restart the computer, then retick it. I did this and the icon/connection has not dropped off now for one continuous week. I have no idea if my actions were causal or co-incidental - but fingers crossed the duration of the connection means whatever the issue was has been rectified.

enclosure's avatar
enclosure
Helpful | Level 6
5 months ago

Hi Hannah. Using the activity monitor I found the dropbox finder extension. It needed to be force quitted (rather than just quitted) to permit me to put the app from the applications folder in the trash. I have now emptied trash, restarted and reinstalled the dropbox app. This has been successfull and I am synced up to date. I guess I will now have to wait a few days to see if the icon in the taskbar stays in place.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the follow-up!

I'm glad to see you were able to complete the uninstall-reinstall process and, of course, if the issue comes back, feel free to let us know.

Cheers!

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