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The Dropbox icon keeps disappearing from my MacBook taskbar
Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappe...
Hi Megan & Nancy. I havent yet done the advanced reinstall as the issue seems to have resolved itself. I had done some parallel reading about the issue and it had been suggested I might untick the dropbox icon in the login items menu (in users & groups), restart the computer, then retick it. I did this and the icon/connection has not dropped off now for one continuous week. I have no idea if my actions were causal or co-incidental - but fingers crossed the duration of the connection means whatever the issue was has been rectified.
Hi Hannah.
I have quit via the dropbox icon in the taskbar, but when I attempt to drag and drop the app icon from the applications folder into the trash it wont let me - advising that "the item dropbox cant be moved to the trash because some of its extensions are in use". I have quit all applications to see if this remedied the situation but it persists. Can you advise which extensions these might be and how I switch them off.
- Hannah
Dropbox Community Moderator
Thanks for keeping me updated, enclosure!
If you're having this issue, please open your "Activity Monitor" and if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps:
- Click on the line that references the process to select it
- Click on the 'X' at the top left corner of the screen. Be careful not to click on the 'X' that closes the window, but the one that will 'Force a process to quit'.
After this, try to uninstall the app once again and let me know how it goes!
