Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Paul C.32's avatar
Paul C.32
Helpful | Level 6
2 years ago

The app re-indexes all files after each restart on Mac.

Each time I restart my Mac, Dropbox goes through reindexing of (seemingly) all files in my folder. The Mac's CPU usage goes up and the fan kicks in - it makes the computer slow for at least 15 minute...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, Paul.

Can we actually email you so we can investigate this further?

Paul C.32's avatar
Paul C.32
Helpful | Level 6
11 months ago

Sorry for resurrecting this but I just came back and saw this. Can we still investigate further?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Welcome back, Paul C.32; I'm sorry to hear the issue persists.

    We can still open a ticket for you and investigate this further, for sure. Before that though, can you please go through all the info in this Help Center article and let me know if there’s a potential cause that’s listed there? This will help us isolate the issue more. 

    Also, if you can send me a screenshot of the CPU usage you see on your Mac computer, that’ll be brilliant.

    • Paul C.32's avatar
      Paul C.32
      Helpful | Level 6
      9 months ago

      I went through the list and didn't see anything that applied to me.

      This just happened again on the very latest MacOS (Sequoia 15.3.2).

      I see no way to attach screenshots to this reply. I tried dragging the pictures (PNG files) over but I see an error that says "File not allowed".

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Paul C.32, can you try to post your screenshot here again by copy pasting it in your message box instead? Do you still receive the same error message?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!