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Forum Discussion

Paul C.32's avatar
Paul C.32
Helpful | Level 6
2 years ago

The app re-indexes all files after each restart on Mac.

Each time I restart my Mac, Dropbox goes through reindexing of (seemingly) all files in my folder. The Mac's CPU usage goes up and the fan kicks in - it makes the computer slow for at least 15 minute...
desktop
Mac
sync
anyajohnston's avatar
anyajohnston
Explorer | Level 4
9 months ago

same problem please help, means i cant open any files on my computer for like an hour 💀💀

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey anyajohnston, sorry to hear that.

    Can you give us some more info?

    Which version of macOS and which version of Dropbox are you using? You can see the latter by hovering over the Dropbox icon in your menu bar.

    • anyajohnston's avatar
      anyajohnston
      Explorer | Level 4
      9 months ago

      220.4.4126, Sequoia 15.1.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Thanks for that, Anya.

        Have you reached out to our support team about this yet?

        If not, you can do so from this page.

        Let us know when you have your ticket number.

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