Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

xfilesphan's avatar
xfilesphan
Helpful | Level 5
6 months ago
Solved

The app restarts and keeps asking for my credentials, even after signing in.

OS: Windows 11 24H2  Dropbox: 227.4.4774 desktop app When I install Dropbox the installation completes and prompts for credentials. I follow the install prompts and my credentials are accepted. Th...
desktop
Install
windows
  • xfilesphan's avatar
    xfilesphan
    6 months ago

    We found a cache file by viewing hidden files. Deleting this and re-trying worked for me. We can now login and see data sync.

xfilesphan's avatar
xfilesphan
Helpful | Level 5
6 months ago

We found a cache file by viewing hidden files. Deleting this and re-trying worked for me. We can now login and see data sync.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Awesome news xfilesphan! đŸ€“

    Happy to see that your issue is now resolved! 

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there xfilesphan​  đŸ‘‹ and welcome to the Dropbox Community. Thank you so much for jumping back in to let us know what worked for you. Sharing your fix not only wraps up your own thread, but it also shines a helpful light for others who might be facing the same issue. That’s what this community is all about đŸ€—.

    I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here. You’ll often find me popping into conversations and starting fresh topics to keep things lively.

    Just out of curiosity – is there a Dropbox tip or trick you’ve recently discovered that made your workflow smoother? I’d love to hear about it!

    Looking forward to chatting more,

    TđŸ˜ș (Dropbox Community Manager)

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!