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Forum Discussion
sspilleman
1 month agoHelpful | Level 6
The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853
Question or Issue Dropbox is c...
LynnDbx
Dropbox Engineer
1 month agosspilleman We've been told the latest 26.4 beta update (25E5218f) should have a fix for the external drive read-only issue. Based on our telemetry, your last attempt failed due to a transient network issue and not the read-only drive issue. Could you try again (no need to update Dropbox app version) and report back?
sspilleman
23 days agoHelpful | Level 6
Hi LynnDbx , I just upgraded to macOS 26.4 beta 4, Issue still exists, also took the latest dropbox installer. Logs:
bn.BUILD_KEY: Dropbox
bn.VERSION: 244.3.6525
bn.constants.WINDOWS_SHELL_EXT_VERSION: 90
bn.is_frozen: True
pid: 1460
ppid: 1
uid: 501
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/sander'
appdata: '/Users/sander/.dropbox/instance3'
real_path='/Users/sander/.dropbox/instance3'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Volumes/Data/.CloudStorage/Data/Dropbox'
real_path='/Volumes/Data/.CloudStorage/Data/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100775 uid=501 gid=20
parent mode=0o40775 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T'
real_path='/private/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 238, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 297, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 54, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1108, in wrapper
File "desktop/dropbox/client/main.py", line 8876, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped
File "desktop/dropbox/client/main.py", line 8157, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 8065, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 330, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 260, in __init__
File "../mac_arm64_dropbox_virtual_env/lib/python3.11/functools.py", line 1001, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 267, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"
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