Forum Discussion

sspilleman's avatar
sspilleman
Helpful | Level 6
1 month ago

The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)

Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is c...
desktop
Error Messages
Mac
LynnDbx's avatar
LynnDbx
Icon for Dropbox Engineer rankDropbox Engineer
21 days ago

Thanks for sharing that. Looks like you have permission to the Dropbox folder yourself. The Dropbox app should be running under your permissions so it should also have access as long as it is able to read & enter each of the parent folders for your Dropbox folder in order to get to your Dropbox folder. Since the Dropbox app is running into a PermissionDenied error when trying to access your Dropbox folder, then something is denying us permissions.

Your Dropbox folder is at "/Volumes/Data/.CloudStorage/Data/Dropbox" on your device, so we should check each of the parent directories to ensure we have traversal permissions for those directories (we can open them in order to look at any sub-folders).

A quick way to do this would be to run the following command (paste it in and then hit enter) in the Terminal app if that's available for you (I've personalized this command to your Dropbox folder path):

ls -ld /Volumes \
       /Volumes/Data \
       /Volumes/Data/.CloudStorage \
       /Volumes/Data/.CloudStorage/Data \
       /Volumes/Data/.CloudStorage/Data/Dropbox

This will list out the read/write permissions for each parent folder of your Dropbox folder. If you're comfortable running this and then posting the results here, that would help us further investigate your issue. 

  • sspilleman's avatar
    sspilleman
    Helpful | Level 6
    16 days ago

    Hi LynnDbx​ , See below

    drwxr-xr-x   7 root    wheel  224 Mar 16 19:35 /Volumes
drwxr-xr-x@ 27 sander  staff  864 Jan 25 12:33 /Volumes/Data
drwxr-xr-x   5 sander  staff  160 Dec  7  2024 /Volumes/Data/.CloudStorage
drwxr-xr-x@  4 sander  staff  128 Apr 16  2025 /Volumes/Data/.CloudStorage/Data
drwx------@ 18 sander  staff  576 Jan 29 06:31 /Volumes/Data/.CloudStorage/Data/Dropbox

     

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