Forum Discussion

mful38's avatar
mful38
Explorer | Level 3
7 months ago
Solved

The app won't start, after trying to install it on a new OS update of Windows 11.

I keep getting error message  Dropbox won't start after an install attempt.  Does not install and I get this message.  Was working well on WIn 11 64 before I sent my machine in for repair.  Hard driv...
desktop
Install
  • Megan's avatar
    Megan
    7 months ago

    Hi there, mful38, let's look right into this! 

    Do you notice the same behavior when you try to download and install our app using our offline installer? 

    If so, then I'd also suggest an advanced reinstall using these steps. 

    Keep me posted on the results!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi there, mful38, let's look right into this! 

Do you notice the same behavior when you try to download and install our app using our offline installer? 

If so, then I'd also suggest an advanced reinstall using these steps. 

Keep me posted on the results!

  • mful38's avatar
    mful38
    Explorer | Level 3
    7 months ago

    Yes. Tried the offline installer and had the same result.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey mful38, did you also try an advanced reinstall using the steps I provided above?

      If you did but the issue remains the same, can I send you an email in order for us to have a closer look into this?

      • mful38's avatar
        mful38
        Explorer | Level 3
        7 months ago

        Hi Megan,

        I followed all the steps and this time dropbox did install.  Thank you.

         

        Mike

         

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