Forum Discussion

mful38's avatar
mful38
Explorer | Level 3
7 months ago
Solved

The app won't start, after trying to install it on a new OS update of Windows 11.

I keep getting error message  Dropbox won't start after an install attempt.  Does not install and I get this message.  Was working well on WIn 11 64 before I sent my machine in for repair.  Hard driv...
desktop
Install
  • Megan's avatar
    Megan
    7 months ago

    Hi there, mful38, let's look right into this! 

    Do you notice the same behavior when you try to download and install our app using our offline installer? 

    If so, then I'd also suggest an advanced reinstall using these steps. 

    Keep me posted on the results!

mful38's avatar
mful38
Explorer | Level 3
7 months ago

Hi Megan,

I followed all the steps and this time dropbox did install.  Thank you.

 

Mike

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Mike.

Have a wonderful weekend ahead and let us know if anything else comes up!

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