Forum Discussion

deanhoppes's avatar
deanhoppes
New member | Level 2
1 month ago

The desktop app on Mac OS Tahoe isn't connecting to the internet

When I try to log in I get this message: Unable to connect to Dropbox MacBook Pro-Tahoe 26.3
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi everyone, thank you for alerting us to this problem.

Dropbox engineers are aware of the problem and are working on a solution.

We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

shaund23's avatar
shaund23
New member | Level 2
1 month ago

Hi, a team member and I are also having this same issue on Tahoe 26.3. Look forward to hearing back about a solution.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey shaund23, can you let me know the Dropbox app version that you’re running at the moment?

    • shaund23's avatar
      shaund23
      New member | Level 2
      1 month ago

      243.3.6860

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Hi shaund23, thanks for the info. It sounds like you're on a beta version of the Dropbox desktop application. 

        Could you try disabling the 'Early access' setting on this page on your Dropbox account, and then download the latest version of the Dropbox desktop application from here?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!