Forum Discussion

deanhoppes's avatar
deanhoppes
New member | Level 2
1 month ago

The desktop app on Mac OS Tahoe isn't connecting to the internet

When I try to log in I get this message: Unable to connect to Dropbox MacBook Pro-Tahoe 26.3
desktop
Mac
shaund23's avatar
shaund23
New member | Level 2
1 month ago

Hi, a team member and I are also having this same issue on Tahoe 26.3. Look forward to hearing back about a solution.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey shaund23, can you let me know the Dropbox app version that you’re running at the moment?

  • shaund23's avatar
    shaund23
    New member | Level 2
    1 month ago

    243.3.6860

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Hi shaund23, thanks for the info. It sounds like you're on a beta version of the Dropbox desktop application. 

      Could you try disabling the 'Early access' setting on this page on your Dropbox account, and then download the latest version of the Dropbox desktop application from here?

      • shaund23's avatar
        shaund23
        New member | Level 2
        1 month ago

        Thanks, I've completed those steps. I'm now on 242.4.5815 and still having issues connecting. Here's a screenshot.

         

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