Forum Discussion

deanhoppes's avatar
deanhoppes
New member | Level 2
1 month ago

The desktop app on Mac OS Tahoe isn't connecting to the internet

When I try to log in I get this message: Unable to connect to Dropbox MacBook Pro-Tahoe 26.3
desktop
Mac
shaund23's avatar
shaund23
New member | Level 2
1 month ago

243.3.6860

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi shaund23, thanks for the info. It sounds like you're on a beta version of the Dropbox desktop application. 

Could you try disabling the 'Early access' setting on this page on your Dropbox account, and then download the latest version of the Dropbox desktop application from here?

  • shaund23's avatar
    shaund23
    New member | Level 2
    1 month ago

    Thanks, I've completed those steps. I'm now on 242.4.5815 and still having issues connecting. Here's a screenshot.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Thanks for the update. At this point it might be better for the support team to look into this in more detail.
      You can contact them directly via this link, and they'll be able to investigate further.

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