Forum Discussion

davidseides's avatar
davidseides
Explorer | Level 4
1 month ago

The desktop app on Windows 11 isn't connecting to the internet

Application Affected DropBox Windows App Device HP OmniBook Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I just...
desktop
windows
chrishsc's avatar
chrishsc
New member | Level 2
1 month ago

Yes, I was installing from the web login as well as dropbox.com/download. I just tried dropbox.com/install and the installer correctly configured the Dropbox app. It's all good now. Thanks for the information.

Just another FYI, I completely wiped my computer and did a fresh Windows 11 install. I then tried to install via dropbox.com/download and got an error that it could not be installed. Then when I tried the link above, dropbox.com/install, it installed properly.

Bobkotdb's avatar
Bobkotdb
New member | Level 2
1 month ago

I have this same issue on windows 10

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi Bobkotdb, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!