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alexmakin's avatar
alexmakin
Explorer | Level 4
3 months ago

The Dropbox app is freezing consistently on my Windows 11 device.

Hello! I have had Dropbox crashing on my Windows 11 machine for some time now, I have the most updated version and the workaround I have found is to end the Dropbox task and restart the app. Plea...
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Sorry to hear about that, alexmakin.

Before looking into this further, can you send me a screenshot of your current Dropbox app version, so as to have a visual, too?

Other than that, I'd like to know the exact number of files located within your Dropbox folder. You can double check this by right-clicking on the folder directly and going to its Properties. I just want to make sure that there are no more than 300k files within, which can potentially cause performance issues to the Dropbox app. 

Let me know when you’re ready.

alexmakin's avatar
alexmakin
Explorer | Level 4
3 months ago

Dropbox Version:
232.4.5988

Number of Files in Dropbox:
256,493

Screenshots below!

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