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Forum Discussion

alexmakin's avatar
alexmakin
Explorer | Level 4
3 months ago

The Dropbox app is freezing consistently on my Windows 11 device.

Hello! I have had Dropbox crashing on my Windows 11 machine for some time now, I have the most updated version and the workaround I have found is to end the Dropbox task and restart the app. Plea...
desktop
windows
alexmakin's avatar
alexmakin
Explorer | Level 4
3 months ago

Dropbox Version:
232.4.5988

Number of Files in \Dropbox:
256,555

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi alexmakin, thanks for the screenshots.

Just for clarification, is the Dropbox desktop application crashing (as in quitting unexpectedly) or freezing?

Does it stop responding entirely at random points, or during a sync?

Any additional information would be appreciated!

  • alexmakin's avatar
    alexmakin
    Explorer | Level 4
    3 months ago

    Thanks for the reply!

    It stops syncing randomly and becomes unresponsive. I can't right click on the taskbar to access it at all.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
       

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey alexmakin, did you try the reinstall Jay suggested above?

      • alexmakin's avatar
        alexmakin
        Explorer | Level 4
        2 months ago

        It seems to be holding stable for now!!

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