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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
desktop
Error Messages
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hello H. Hanyang - welcome to the Dropbox Community!

 

I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall? 

 

While we're at it, what's the exact OS and Dropbox version that your device is using and approximately how many files are you trying to sync via the desktop app?

 

Thanks in advance!

  • H. Hanyang's avatar
    H. Hanyang
    Explorer | Level 3
    2 years ago

    My Windows version is Windows 10 Pro 22H2, and my Dropbox version is v207.4.35821. The number of shared files is unknown, but the total shared file size is approximately 330GB.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi H. Hanyang, did you have the chance to check the advanced re-installation process, and perform it on the device? 

      • H. Hanyang's avatar
        H. Hanyang
        Explorer | Level 3
        2 years ago

        I've tried an advanced reinstallation, completely removing and reinstalling the software, but the problem remains. I suspect it might be conflicting with Adobe Creative Cloud. Dropbox, which has worked flawlessly for 10 years, is now malfunctioning. I'm at a loss as to what to do next. If I can't find a solution, I'll have to explore other cloud storage options.

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