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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
desktop
Error Messages
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey H. Hanyang - could you try the latest, stable version of the app from this page directly and let us know how it goes?

 

If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

 

Keep us posted anyhow.

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

I have completely uninstalled the Dropbox app and reinstalled version 208.4.5824 using the provided link. However, Dropbox only runs immediately after installation. Upon rebooting, I consistently encounter the error message "Dropbox has unexpectedly quit," preventing the app from launching or synchronizing. During the reboot process, the Dropbox icon appears on the taskbar a couple of times before disappearing, followed by the error message.

I suspect that this issue might be related to a conflict with Adobe Creative Cloud, as both applications provide cloud storage services. Although our company has used both Adobe and Dropbox products on two PCs for the past 10 years without any problems, both machines have started experiencing this exact issue simultaneously.

Please note that both Adobe Creative Cloud and Dropbox (version 208.4.5824) are fully updated. I'm concerned that if Dropbox cannot provide a solution, we may need to explore alternative cloud storage options.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does the issue persist when you temporarily close the Adobe app completely H. Hanyang?

    • H. Hanyang's avatar
      H. Hanyang
      Explorer | Level 3
      2 years ago

      I've tried deactivating all running Adobe-related apps in the background, but the issue persists. Yesterday, when an Adobe PDF update ran, Dropbox temporarily started and synchronization worked. However, after restarting Windows, Dropbox is not starting again.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the additional details H. Hanyang 

         

        Can you maybe try creating a new OS profile on your computer with admin privileges and try to install the Dropbox desktop app there, and let us know if the issue crops up again?

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