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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
desktop
Error Messages
H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

관리자 권한으로 새 계정을 만들어야 한다는 요구 사항은 두 계정을 관리하도록 강요하는데, 이는 매우 비효율적이고 짜증나는 과정입니다. 다른 클라우드 서비스로 전환하는 것이 훨씬 더 현명할 것입니다. 저는 Dropbox의 현재 제한 사항에 매우 실망했습니다.

DBoxTips's avatar
DBoxTips
Experienced | Level 13
2 years ago

Hello H. Hanyang 

 

Maybe I can help with this. Could you please send a screenshot of the error message "Dropbox has unexpectedly quit" to see how it looks visually? That could be a helpful indicator of what to do next.

 

Thanks,

Andrew (DBoxTips)

 

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

  • H. Hanyang's avatar
    H. Hanyang
    Explorer | Level 3
    2 years ago

    I'm Korean. The error message is also in Korean. I've attached a screenshot.

     

  • H. Hanyang's avatar
    H. Hanyang
    Explorer | Level 3
    2 years ago

    The error message means the following

     

    Dropbox has crashed unexpectedly.
    Your files are secure. Please restart Dropbox to resume syncing and other functions.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    H. Hanyang, regarding your previous post, keep in mind that Walter’s previous suggestion to set up a new user profile on your computer with admin rights is purely for troubleshooting reasons and we don’t expect you to have a separate profile to run the Dropbox app.

     

    If you try this step though and it doesn’t help or if you can’t test this, let us know and we’ll further assist.

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 13
    2 years ago

    Thank you for the details H. Hanyang. That is helpful because it means that Dropbox is crashing internally due to a known reason, as opposed to an external startup crash. I can help with further troubleshooting this for you or Dropbox support could assist you if you open a ticket.

     

    [Removed due to Community Guidelines]

     

    Here to help,

    Andrew (DBoxTips)

     

    I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 13
    2 years ago

    I noticed the moderators removed part of my post “due to Community Guidelines”. Moderators, I genuinely want to understand what specific community guidelines were enforced here, since I just posted an offer to help free of charge, no strings attached, nothing promotional or commercial.

    Thanks,
    Andrew (DBoxTips)

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