Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
desktop
Error Messages
H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 years ago

The error message means the following

 

Dropbox has crashed unexpectedly.
Your files are secure. Please restart Dropbox to resume syncing and other functions.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

H. Hanyang, regarding your previous post, keep in mind that Walter’s previous suggestion to set up a new user profile on your computer with admin rights is purely for troubleshooting reasons and we don’t expect you to have a separate profile to run the Dropbox app.

 

If you try this step though and it doesn’t help or if you can’t test this, let us know and we’ll further assist.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!