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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Helpful | Level 6
1 year ago
Solved

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
desktop
Error Messages
  • H. Hanyang's avatar
    H. Hanyang
    1 year ago

    I was able to fix the problem by swapping out the router for a new one.

H. Hanyang's avatar
H. Hanyang
Helpful | Level 6
1 year ago

The error message means the following

 

Dropbox has crashed unexpectedly.
Your files are secure. Please restart Dropbox to resume syncing and other functions.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

H. Hanyang, regarding your previous post, keep in mind that Walter’s previous suggestion to set up a new user profile on your computer with admin rights is purely for troubleshooting reasons and we don’t expect you to have a separate profile to run the Dropbox app.

 

If you try this step though and it doesn’t help or if you can’t test this, let us know and we’ll further assist.

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